FAQs

How do I become a member?
Anyone who resides in Central or Western Kansas or the Liberal trade area, members of their family, employees of the credit union, members of the Lee Richardson Zoo, and organizations of such persons are eligible for membership. All you have to do is open a savings account and maintain a $10 balance, and you can become a member, too!

Can GPCU meet all of my financial needs?
Yes! With 10 locations throughout Central and Western Kansas, Golden Plains Online, Golden Touch Audio Response and Direct Deposit and ATMs, everyday financial activities can be transacted through GPCU. Contact us about how we can help you!
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What are GPCU's hours, locations and contact information?
This information is available on our web site under Locations & Hours

How do I apply for a loan?
In person, by mail, or through our online applications, or Contact Us.

Are GPCU's savings accounts insured?
Yes. All savings accounts are insured up to at least $250,000 by the National Credit Union Share Insurance Fund.

How can I make a deposit?
During GPCU's business hours, you can make a deposit at one of our many locations. You may also make a deposit in the lobby at a teller window or at one of our drive-up windows, at an ATM, night deposit, direct deposit or by mail.

What online services are available?
Perform money management tasks easily with Golden Plains Online. View balances, transfer funds, access e-Statements, make a loan payment, pay bills & more.  With GPCU Mobile, you can download our mobile app and view current account balances, pay bills and transfer funds between your accounts from your smartphone, iPad or tablet.

What is Online Bill Pay?
Online Bill Pay is a FREE and convenient way to make payments without writing a check. The funds are automatically deducted from your checking account to make your payment.

Why can't I have bills paid from my savings account?
By federal regulation, your savings account is classified as a nontransactional account. This does not apply to checking.

Is there a limit to the number of transfers I can make in a month?
Yes. U.S. Government Regulation E limits you to six electronic or telephone transfers per share account per month.

How do I set up Direct Deposit on my payroll check?
If your employer participates in a direct deposit program, simply contact us or visit a Member Service Representative at any branch. GPCU will provide the routing and transit number which your Human Resources or Payroll department will need to process the direct deposit.

How do I set up Direct Deposit for my Social Security check?
Contact a Member Service Representative to obtain the routing and transit number. Next, contact the Social Security Administration at 1.800.SSA.1213 and provide them with your social security number, the name on your check, your account number at GPCU and GPCU's routing and transit number. The SSA will mail you a notice before your Direct Deposit begins.

How can I get information about my account by phone?
Golden Touch audio response is an automated service that offers safe and accurate management of your credit union accounts. Golden Touch is available 24 hours a day, 7 days a week. Call 1.800.528.6876 or 1.620.272.0070.

Can I look at all of my transactions at any time?
Yes. With Golden Plains Online, you have access to your account information 24 hours a day, 7 days a week. Mortgage information is available through Golden Plains Online.

Are wire transfers possible to and from my GPCU checking account?
Yes. Funds can be transferred to and from GPCU accounts by wire transfer or Automated Clearing House debits or credits. Visit a Member Service Representative at any branch for details.

What is a VISA check card?
GPCU's VISA check card allows members to access their funds through ATMs, make purchases anywhere VISA is accepted and makes cash advances at any financial institution that accepts VISA.

How and when will my Christmas Club Savings funds be disbursed?
On November 5th, the funds in this account will be automatically disbursed to your designated share account.