We want to notify you of a scam that is occurring where scammers are calling with Golden Plains caller ID number showing up. They are claiming to be our Card Fraud Department. The scammers are getting personal information from our members.
This phone call is not from Golden Plains, rather it is an attempt to gain personal information and compromise your account.
As a reminder, NEVER give sensitive information - such as passwords, credit card numbers, social security numbers, mother's maiden name or personal identification numbers (PIN) - over the phone, in an email or through a website.
And don't trust your caller ID. Technology makes it easy for scammers to fake caller ID information, so the name and number you see aren't always real. If someone calls asking for money or personal information, hang up. If you think the caller may be telling the truth, call back to your local branch or a number you know is genuine.
Golden Plains members who receive such requests for personal and account information are encouraged to contact us immediately.