Your security is our top priority. But you can help too. Knowledge is a powerful defense against fraud, and knowing what GPCU will ask you—and what we will never ask you—is an important way you can help us keep your money safe.
Scammers are constantly finding new ways to steal money. Common ways include impersonating your financial institution through phone calls, texts, and emails.
Be Proactive
Golden Plains has many ways to help you protect your accounts. Many of the helpful tools to keep your account secure are available through Golden Plains Online Banking. When you register for Golden Plains Online, you have anytime, anywhere access to your accounts.
Through Golden Plains Online, you can:
- Monitor your account(s) regularly for unusual transactions.
- Ensure your contact information is up-to-date so we can contact you directly in the event of suspicious activity.
- Set up alerts to stay informed about activity on your accounts. You can set up alerts for when your cards are used and set transaction alerts for specific dollar amounts, merchant categories, or geographic locations.
- Manage your Debit and Credit cards using our GPCU Cards app, where you can lock or unlock your card.
- Enable biometrics like facial recognition and fingerprint sign-on for the GPCU Mobile and GPCU Cards app.
- Sign up to receive e-Statements to help reduce the risk of identity theft from stolen paper documents.
Golden Plains also recommends you take the following preventive steps for your security:
- Create strong passwords for a solid defense against hackers. An ideal password should use a combination of special characters, numbers, and capital and lowercase letters. And do not use information easily available on social media—like a pet’s name or your birthday—as part of your password.
- Always log out of Golden Plains Online, GPCU Mobile and the GPCU Cards app when you are not using it. Do not save your login credentials on any public computer.
- Review your credit report annually from the three major credit bureaus: Experian, Equifax, and TransUnion.
- Visit annualcreditreport.com for a free copy of your credit report. You can request this free copy once every 12 months.
- Shred important papers like statements and credit card offers before throwing them away.
- Before entering your PIN at an ATM, look around for unusual items around the machine and shield the PIN pad before entering your information.
- Keep your devices (phone, tablet, and computer) up to date with the latest browsers and operating systems.